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Seattle-based Emeritus at the center of assisted living debate

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Marjorie called down to the front desk of her retirement home roughly every 2-5 minutes, all day, every day. She could never remember that she had just called, but each time her voice was filled with fresh hope as she asked, “Has my son left me a message?” At the time, I was 18 and the receptionist at Marjorie’s independent living facility. I kept a notebook detailing the times she called. It read something like: 4:31, 4:35; 4:37, and so on. She needed more care than she was getting. I was…

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